Becoming a Patient

How to Become a Patient

Registration

Becoming a patient at TVHC starts with one easy phone call. Simply call or text 510-471-5880 to make an appointment.

When you call, our registration team will work with you to identify your eligibility for free or low cost medical services and/or insurance programs. The registrar will then make an appointment for you to meet with the appropriate health care provider depending on your individual health care needs.

In order to determine your eligibility for free or low-cost services, you will be asked to bring the following items with you to your registration appointment:

  • A photo ID (may be an official State or Federal issued ID, a school or work ID, or a voter ID from your country of origin; it must have a photo)
  • A pay stub or other proof of income (if you are unemployed, bring a statement or stub demonstrating the benefits you are receiving, such as unemployment insurance, VA benefits, or–if none of these apply–a signed letter indicating the nature of support you are receiving from a family member or friend)
  • Proof of residence in Alameda County (a bill or other official document showing your primary mailing address)
  • Medical insurance documents (if you currently have medical insurance)

Using a software program required by Alameda County called the One-E-App, the registrar will ask you a number of questions to determine whether you or your family members are eligible for any of the assistance programs available in Alameda County (HealthPAC, Medi-Cal, Family PACT and Healthy Families). The County or State program officials will notify you directly if you are approved for these programs. If you do not qualify for any of these programs, TVHC also offers affordable pricing on a sliding scale basis.

Call us today at (510) 471-5880 or send us a message through the form on the Contact Us page to get started!